Refund Policy

Last updated 5 September 2026.

Thirty days

You may return any eligible item within 30 days of the delivery date shown in your tracking for a full refund of the item price, or an exchange. Contact us first through the contact page with your order number so we can send return instructions.

Eligibility

• Items must be unused, undamaged, and in their original packaging.
• Prints must be returned flat in the rigid mailer or rolled in the tube they arrived in.
• Stickers, gift cards, and personalised or commissioned pieces are not returnable.
• Sale items are returnable for store credit only.

Return shipping

You pay return postage unless the item arrived damaged or we sent the wrong item, in which case we send a prepaid label. We recommend tracked postage; we cannot refund what we do not receive.

Refund timing

Refunds are issued to the original payment method within five business days of the return arriving at the studio. Your bank may take a further three to ten business days to show it. Original shipping charges are not refunded unless the return is due to our error.

Damaged or wrong items

Send photographs of the parcel and the item within seven days of delivery. We will replace the item at our cost and will not usually ask for it back. If a replacement is not possible we refund in full, including shipping.

Lost parcels

If tracking shows no movement for ten days on a domestic order or thirty on an international one, tell us and we will open a claim with the carrier and reship or refund, whichever you prefer.

Cancellations

Orders can be cancelled for a full refund at any point before they ship. Once a tracking number has been issued, the return process above applies.